African

TERMS & CONDITIONS: BOOKING INFORMATION AND CONDITION

RATES.

Rates includes all expenses for best available accommodation in Hotels, Game lodges and camps, vehicle and Services of a professional driver/guide for the intended itinerary, entrance fees for National parks and Game Reserves. All expenses of personal nature such as visas, beverages, airport tax, tips etc are not included. Accommodation is based on two persons sharing a double. Single rooms or rooms with private bath cannot be guaranteed, especially within the parks. Quoted prices are based on tariffs and exchange rates currently applicable and are subject to alterations without notice.
Groups, Students and Families are subject to discounted quotations. Contact Us for special rates.

PAYMENT POLICY
A deposit of 35% is required at the time of booking.  The balance is due 30 days before commencement of the tour .  If the reservation is made within 30 days of departure the whole amount must be paid at the time of confirmation.

PAYMENT METHODS:
Payments can be made by Direct bank transfer or credit card (Master card, Visa)
PLEASE NOTE: all payments made by credit card incurs an additional 5% surcharge, local bank processing fee.

TRANSPORTATION

Will be provided as per quotation. Transportation will be in 9-seater safari minibuses in Kenya while 4WD Landcruiser or Land Rover is provided in Tanzania and Uganda.All Tourist vehicles fitted with pop-up roof and HF radio communications. The right is reserved to hire the services of sub-contractor. Professional English speaking driver guides are provided. Other language speaking driver/guides are provided on request and subject to availability.

CANCELLATION POLICY

All cancellations must be communicated immediately. As all suppliers charge cancellation fees, they are in turn passed on to us.
Reservations that are cancelled, reduced in length of stay or reduced in number of occupancy are subject to cancellation and no-show fees. Following is the scale for cancellation charges:

• 35% if cancelled between 45 and 35days prior to arrival
• 50% if cancelled between 34 and 15 days prior to arrival.
• 100% if cancelled 14 days and 24hours prior to arrival

ALTERATIONS

The company reserves the right to alter arrangements or cancel the operation of tour if serious need arises, but will inform agent/ client before action. It also reserves the right to decline to accept or retain any person as a member of the tour at any time, in which case an equitable amount will be refunded.

LIABILITY

The company and its agents act as agents of the passenger in all matters relating to hotel/lodge accommodation, transport, tours etc. and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The company cannot be held responsible for loss or damage of luggage. You are strongly advised to take adequate insurance cover, as we accept no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever. We and our agents act only as agents of the passenger in all matters relating to safaris. The appropriate law of the country dictates our liability of passengers.

AIRPORT TAX

There is an airport departure tax determined by the airport authorities.

TIPPING

Tipping is at the discretion of the visitor.Tips are not included in the costs but below is a schedule which could be used as a guide by the guests should they wish to tip the staff on appreciation of services rendered.

Recommended tip to:
-Waiters US$ 1-2 per table per meal (lunch and dinner)
-Porters US$ 1-2 for 2 guests per porter
-Driver/Guide     US$ 5-10 per person per day

BAGGAGE :
Baggage allowance for domestic flights is 15kgs per person including hand luggage. Soft-sided luggage or duffels are preferable to hard luggage for storage on safari vehicles and aircrafts used within East Africa. Large suitcases of dimensions greater than 24"x 17"x 7" are impossible to store in vehicles and on aircraft and should not be used. (Baggage and personal effects are at owner's risk throughout the tour and baggage insurance for members is strongly advised).